Privacy Policy

Support ReservationHelp Inc. ("support-reservationhelp.com," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you use our website, mobile application, and related services. This policy applies to all users of our Services, regardless of location. By using our Services, you consent to the practices described in this Privacy Policy. We are committed to compliance with applicable data protection laws including the California Consumer Privacy Act (CCPA), the General Data Protection Regulation (GDPR) where applicable, and other relevant privacy legislation.

2.1 Information You Provide Directly: • Account Registration: Name, email address, password • Booking Information: Traveler names, dates of birth, passport numbers, travel preferences • Payment Information: Credit/debit card numbers (encrypted), billing address • Communication: Messages you send us via email, chat, or contact forms 2.2 Information Collected Automatically: • Device Information: IP address, browser type, operating system, device identifiers • Usage Data: Pages visited, search queries, booking history, click patterns • Location Data: General location based on IP address • Cookies & Tracking: Session cookies, preference cookies, analytics identifiers 2.3 Information from Third Parties: • Airlines and travel partners may share booking confirmation data with us • Social login providers share basic profile information when you use social sign-in • Payment processors confirm transaction status

We use your personal information for the following purposes: • Service Delivery: Processing bookings, managing reservations, sending e-tickets and confirmations • Customer Support: Responding to inquiries, resolving issues, providing travel assistance • Account Management: Creating and maintaining your account, verifying identity • Personalization: Tailoring flight recommendations, offers, and content to your preferences • Communications: Sending booking updates, flight alerts, and important service notifications • Marketing (with consent): Sending promotional emails about deals and offers relevant to you • Analytics: Understanding how users interact with our platform to improve our Services • Security: Detecting and preventing fraud, abuse, and unauthorized account access • Legal Compliance: Meeting our obligations under applicable laws and regulations

We do not sell your personal information to third parties. We may share your information with: 4.1 Service Providers: We share necessary information with airlines, hotels, car rental agencies, and other travel service providers to fulfill your bookings. This includes traveler names, contact information, and travel documents required for booking. 4.2 Technology Partners: We work with trusted technology vendors for payment processing, email delivery, data analytics, customer support tools, and cloud infrastructure. These partners have contractual obligations to protect your data. 4.3 Legal Requirements: We may disclose your information when required by law, court order, or regulatory authority. 4.4 Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

We use cookies and similar tracking technologies to enhance your experience. Types of Cookies We Use: • Essential Cookies: Required for basic site functionality and security. Cannot be disabled. • Preference Cookies: Remember your settings, language preferences, and login status. • Analytics Cookies: Help us understand how users interact with our platform using anonymized data. • Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness. Managing Cookies: You can control cookie settings through your browser settings or our cookie preference center. Note that disabling certain cookies may affect platform functionality.

We implement industry-leading security measures to protect your personal information: • SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted using 256-bit SSL encryption. • PCI-DSS Compliance: Our payment processing systems are fully PCI-DSS compliant. We do not store full credit card numbers on our servers. • Access Controls: Strict role-based access controls ensure only authorized personnel can access personal data. • Regular Audits: We conduct regular security audits, penetration testing, and vulnerability assessments. • Incident Response: We have a comprehensive data breach response plan. Despite our robust security measures, no method of transmission over the internet is 100% secure.

Depending on your location, you may have the following rights: • Right to Access: Request a copy of the personal information we hold about you. • Right to Rectification: Request correction of inaccurate or incomplete information. • Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data. • Right to Data Portability: Request your data in a machine-readable format. • Right to Object: Object to processing of your data for marketing purposes. • Right to Restrict Processing: Request that we limit how we use your data. • Right to Withdraw Consent: Withdraw consent at any time. California Residents (CCPA): You have additional rights under the CCPA, including the right to know what personal information is collected and the right to opt-out of the "sale" of personal information (we do not sell personal information).

We retain your personal information for as long as necessary to: • Provide our Services and fulfill the purposes outlined in this policy • Comply with legal, accounting, and reporting obligations • Resolve disputes and enforce our agreements Specific retention periods: • Account Information: Retained for the duration of your account plus 3 years after closure • Booking Records: Retained for 7 years for legal and accounting purposes • Communication Records: Retained for 2 years for quality assurance • Marketing Data: Retained until you unsubscribe or request deletion

Our Services are not directed to children under the age of 13 (or 16 in the European Union). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@support-reservationhelp.com. We will promptly delete such information from our records.

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by email or through a prominent notice on our website. Contact Our Privacy Team: Support ReservationHelp Privacy Team Email: privacy@support-reservationhelp.com Data Protection Officer: dpo@support-reservationhelp.com